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Michel
Zazzera
Curriculum Vitae in IT
33 years old
zazzeramich@gmail.com
+352 691 868 864
73 rue du viaduc
4343 Esch Sur Alzette
Luxembourg
Experiences
February 2021 to July 2021
IT Service Owner
ihub
IT Production
Monitoring of the platform in QA and PROD
environment
Logs analysis with the developer team
Openshift applications
Docker containers
Basic scripting
Deployments of releases of the PODS
Daily meetings - good team communication
Job scheduling and configuration with Talend application
File transfers through SFTP server
December 2019 to February 2021
Support Network Engineer
Halian
2nd line IT agent
SharePoint Support
Setup of events and meeting rooms
Ticket quality check
Microsoft exchange
Active Directory
Azure Active directory
Access rights management on the file server
SCCM
Software Installation
Skype for business
On site assistance
Remote assistance
MSTSC
Ticket assignment
Microsoft Intune
Provide training for new IT-Members
Test plan elaboration - Testing and validation
February 2017 to December 2019
Customer support representative
Computer Task Group
Calldesk agent
1rst line IT agent
Incident Manager tasks
Quality checks
Multiple Customer handling
Assistance for SharePoint access
Assistance for VPN connection
SCCM - Remote control of the PC
Active Directory - User and groups handling and creation
Microsoft exchange
AS400 - monitoring and execution of daily process
MSTSC
Microsoft Office
Different ticketing tools - SAP/ OMNITRACKER / SERVICE-NOW / SMART / JIRA
Skype for business
Teamviewer
Provide training for new IT-Members
2012 to 2016
Professional Dancer
Independant
Social interaction
Traveling
Handling of a team for dance projects
Education
AZ-204: Developing Solutions for Microsoft Azure
A Cloud Guru
Since 2021
Online training ongoing
Futureskills
House of training
September 2021 to December 2021
The first part of this training is to improve generaly the Softskills at a workplace and optimize the workprocess.
The second part of the training has as goal to improve the digital skills and the IT awareness.
Technical College
LTE
2007 to 2012
12th year of IT secondary school
Skills
Languages
English
Advanced
French
Advanced
German
Advanced
Italian
Good
Luxembourgish
Advanced
Social Skills
Teamwork
Communication
Interests
Travel
Culture
Monuments
Arts
Dancing
Singing
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